Website Design, Website Redesign, and Website Development

Web Site Planners- Terms and Conditions

(Please ensure that you read and understand these conditions before paying your advance fee.)

These Terms and Conditions are Copyright Web Site Planners

Contract: The client’s approval for work to commence shall be deemed a contractual agreement between the client and Web Site Planners (WSP).Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document.

WSP Intellectual Copyright: WSP holds intellectual copyright of any material, including source code and original images created for the client until payment of the final invoice. At this time we will transfer this intellectual copyright to the client.

Clients Responsibilities with Regard to Copyright: In situations where the client provides images, text, animations, layouts or any other content for their web site they are legally responsible for ensuring that this material does not infringe any copyright.

Certain images provided by Web Site Planners may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a web site. The licence may not permit them to be used in publicity material. The web site owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.

Registration Charges: All third party costs arising from the registration of a domain name shall be met by the Client. WSP recommend that clients register their own domain names so that they have full ownership of these but where we have registered a domain name on the client’s behalf we agree to transfer this domain name to the client immediately upon request and without charge.

Search Engine Promotion: The client must be aware that WSP are not responsible for ongoing web site promotion. The order in which web sites are ranked in the natural search results is controlled by the search engines. While we can optimise your site initially for this by making it search engine friendly, it is impossible to make any guarantees on ranking position.

Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.

Web site Content: You must ensure that we are not delayed as a result of late delivery of the material and content required to complete your web site

If you agree to provide us with the required information in advance and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. This will not be a problem provided that you do not give us the go ahead to start until you are ready to do so.

Quotations: The price quoted to the client is for the work specifically agreed on the quotation only. Should the client decide that changes are required after work on the web site has commenced there may be a surcharge.

Payment - Advance Fee: An advance fee of 50% of the total cost of the project is required before work can start. Clients should only pay this advance fee if they agree to our terms and conditions. Payment of the advance will be taken as agreement.

Payment - Refund Policy: After work on a web site commences advances are not refundable.

Payment Methods: Unless otherwise agreed, payment is only accepted by credit card, cheque or bankers draft in UK Pounds Sterling. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £35.

Payment by Credit Card: Credit card payments are accepted via our Paypal electronic invoicing system. These payments are subject to a 4% surcharge and full payment is required in advance. (Your credit card should offer you purchase protection.)

Payment of Balance: Invoices are only issued when clients accept that their web site has been completed to their satisfaction. Payment of the balance is due immediately on completion of the web site We reserve the right not to launch a web site until full payment has been received.

Late Payment 1: Any web sites previously launched may be removed if payment is not forthcoming. When this occurs an additional minimum charge of £50 will be required to have the site restored.

Late Payment 2: Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.

Future Support: Your web site will be handed over as a fully functioning, completed work. Unless it has been agreed beforehand WSP is not responsible for future support.Support can be provided upon request for an agreed fee. Your web site is offered as a single contract and no guarantee of the availability of future support from Web Site Planners is offered unless an ongoing support package has been agreed.

Future Site Problems: Problems caused by malicious software, spyware, viruses and web site hacking are a fact of life on today’s Internet. It is highly unlikely that these will affect your web site, and WSP will endeavour to protect it from this as much as we can during its creation, but after the web site is handed over we cannot be held responsible for problems caused by illegal activity or the actions of others.

Access to Client Hosting Space: We may require ongoing access to our clients’ hosting space to allow us to support and monitor their web sites This access is via a user ID and password combination, which the client may change after the web site is handed over. If the client chooses to change the password we will no longer have access to the web site and further support will not be possible. We cannot be held responsible for any changes made to the web site by the client or the client’s agents.

Compliance with Ecommerce, Accessibility or Other Regulations: We design web sites in accordance with the client’s specifications. It is the client’s responsibility to ensure that the web site and its content comply with current online trading laws and regulations.

We cannot accept responsibility for any failure to comply with laws and regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client’s behalf upon request, but in any business where complex compliance issues may exist we recommend that the client takes legal advice from their company lawyer.

Validity of Quotation: Unless otherwise agreed any quotation provided will be valid for 30 days from the date of receipt.

Notes:
Should WSP waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit WSP to waive the same clause on any other occasion.

By agreeing to these terms and conditions your statutory rights are not affected.

WSP reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.